The Bihar Government has launched the Sahyog Portal and Helpline Number 1100 to help citizens register complaints online without visiting government offices. Through this platform, residents of Bihar can file complaints related to electricity, roads, ration cards, pensions, corruption, water supply, land disputes, government schemes, and other public service issues.
The portal has been introduced to ensure transparent, time-bound, and accountable grievance redressal. According to the government, complaints submitted through the portal are expected to be resolved within 30 days.
What is Bihar Sahyog Portal?
The Bihar Sahyog Portal is an online grievance redressal system developed by the Government of Bihar. It allows citizens to:
- Register complaints online
- Track complaint status
- Submit reminders
- Upload supporting documents
- Provide feedback after resolution
The platform operates under a Real Time Monitoring System (RTMS) to improve coordination between departments and speed up complaint resolution.
Services Available on Bihar Sahyog Portal
Citizens can file complaints regarding:
| Category | Examples |
|---|---|
| Electricity Issues | Power cuts, billing problems |
| Water Supply | Water shortage, pipeline leakage |
| Road Problems | Broken roads, drainage issues |
| Ration Card | Non-delivery, incorrect details |
| Pension Issues | Delay in old-age pension |
| Government Schemes | Benefit not received |
| Land & Revenue | Mutation, encroachment complaints |
| Corruption Complaints | Bribery or negligence |
| Scholarship Issues | Payment delays |
| Panchayat Problems | Local governance issues |
Documents Required Before Filing Complaint
Before registering a complaint, keep the following documents ready:
Follow TJP Whatsapp Channel| Required Item | Purpose |
|---|---|
| Mobile Number | OTP verification |
| Aadhaar Card or ID Proof | Identity verification |
| Address Proof | Residential verification |
| Complaint Details | Description of issue |
| Supporting Documents | Evidence for complaint |
| Photos/Screenshots | Additional proof |
| Email ID | Optional communication |
How to Register Complaint on Bihar Sahyog Portal
Follow these steps carefully:
Step 1: Visit Official Website
Open the official Bihar Sahyog Portal:
Sahyog Portal Official Website
Step 2: Click on “Complaint Registration”
On the homepage, select the option for complaint registration or “शिकायत दर्ज करें”.
The portal will redirect you to the online grievance form.
Step 3: Verify Mobile Number
Enter your mobile number and complete OTP verification.
This step is necessary to authenticate the complainant.
Step 4: Fill Complaint Details
Provide all required details including:
- Name
- Address
- District
- Department concerned
- Nature of complaint
- Detailed description of issue
Be clear and concise while explaining the problem.
Step 5: Upload Documents
Attach supporting documents such as:
- Photos
- PDF documents
- Screenshots
- Application copies
- Bills or receipts
This helps officials verify the complaint quickly.
Step 6: Submit Complaint
After reviewing all details, click on the “Submit” button.
Once submitted successfully, the portal generates a:
- Complaint Registration Number
- Acknowledgment Slip
Save this number carefully for future tracking.
How to Track Complaint Status
Citizens can check the status of their complaint online anytime.
Steps to Check Status
- Visit the official portal
- Click on “स्थिति देखें” or “Track Status”
- Enter:
- Mobile number
- Complaint ID/Registration Number
- Login and view latest updates
Bihar Sahyog Helpline Number
The Bihar Government has also launched a dedicated helpline:
| Service | Details |
|---|---|
| Helpline Number | 1100 |
| Timing | 8:00 AM to 8:00 PM |
| Purpose | Register complaints via phone |
Citizens who cannot access the internet can directly call the helpline and register their grievances.
Complaint Resolution Time
According to the Bihar Government:
- Complaints are forwarded to the concerned department
- Departments must resolve complaints within 30 days
- Citizens receive updates and written responses after resolution
Sahyog Camps
The government also conducts “Sahyog Camps” across Bihar.
Key Details
| Feature | Information |
|---|---|
| Frequency | First and Third Tuesday of every month |
| Purpose | Direct grievance hearing |
| Benefit | Faster local-level resolution |
These camps help rural citizens present their issues directly before officials.
Benefits of Bihar Sahyog Portal
1. Online Complaint Filing: No need to visit government offices repeatedly.
2. Transparent System: Users can track complaint progress online.
3. Faster Resolution: Government departments are bound by timelines.
4. Accessible for Rural Citizens: Helpline and camps improve accessibility.
5. Digital Governance: Promotes accountability and efficient administration.
Tips for Faster Complaint Resolution
- Write complaints clearly
- Upload valid proof/documents
- Select the correct department
- Save complaint ID safely
- Respond promptly if officials contact you
Important Official Links
| Service | Link |
|---|---|
| Sahyog Portal | Official Portal |
| Complaint Registration | Register Complaint |
| Bihar Lok Shikayat Portal | Lok Shikayat Portal |
Frequently Asked Questions
Is Bihar Sahyog Portal free to use?
Yes, the portal is completely free for all Bihar citizens.
Can I register complaint through mobile phone?
Yes, the portal works on smartphones and computers.
What if I do not have internet access?
You can call the Sahyog Helpline Number 1100.
How long does complaint resolution take?
The government aims to resolve complaints within 30 days.
Can I upload documents?
Yes, supporting documents and photos can be uploaded while filing the complaint.
